The purpose of this website is to explain the objectives and operation of the new “fast track” dispute resolution process involving the Independent Telecommunications Adjudicator (ITA). This new process is designed to be a fast, flexible, pragmatic, efficient and cost-effective means of dispute resolution for involved parties.
The Independent Telecommunications Adjudicator (ITA) acts as an independent body handling and investigating certain disputes between one or more Telstra Wholesale Customers and Telstra. Accordingly, the Independent Telecommunications Adjudicator does not deal with consumer disputes.
More information regarding who acts as the ITA and the nature of this role is available here, and a brief summary of the relevant dispute resolution process in which the ITA is involved (ITA Process) is here. This website also includes a great deal of other information relating to dealings with the ITA and precisely when and how the ITA Process can be used, as reflected by the main section links at the top of this page.